Welcome to Professional Services Automation

Published by John Wiley & Sons, Inc, this is the first and most comprehensive textbook in the history of Professional Services Automation (PSA). Six years in the making, it provides an unbiased view of PSA through the real life experiences of veteran project managers, IT experts and business executives. The extensive analysis using the PSA cycle for each component, return on investment (ROI) calculators, best practice functionality and PSA RFP template make this the PSA reference that no manager or executive in a project and service oriented organization should do without.

PSA solutions automate and integrate core business processes with the intent of increasing project productivity and profitability.

The ultimate benefits of PSA solutions are increased productivity and profitability within a short period of time. They automate and integrate core business processes with the intent of increasing project productivity and profitability.

"Service Moves To The Front Of The Line"

—- David Carey , CIO Canada, September 2002

Professional Services Automation
John Wiley & Sons, 2001,
ISBN: 0471230189.

June 1, 2002 - The PSA authors' next guest appearance will take place at the largest project management event of the year: the PMI Seminars and Symposiums Event, to be held October 3rd through the 10th 2002, in San Antonio, Texas USA.

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March 15, 2002 - PSA represents the new area for organizations to achieve massive optimization: The service economy is a growing global phenomenon.

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March 8, 2002 - Using traditional ERP software to streamline operations in a project- or service- oriented organization is like trying to mow your lawn with a hedge trimmer: you can get the job done, but it's a lot more work than it has to be. Professional Service Automation introduces a new generation of software designed specifically to maximize performance in firms whose main deliverables are not tangible products.

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March 7, 2002 - First Book on Professional Services Automation (PSA)! Tenrox, The Enterprise Optimization Company that provides state-of-the-art enterprise solutions has authored the first book on Professional Services Automation.