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Whether they are called PSA (Professional Services Automation), ESA (Enterprise Service Automation), SPO (Service Process Optimization), SRM (Service Relationship Management) or any other variation, their ultimate goal is the same: maximize the performance of project or service oriented workers and organizations. These solutions automate and integrate core business processes with the intent of increasing project engagement productivity and profitability. The challenge for PSORGs in evaluating such solutions lies not only in understanding the need to streamline their own processes but also on how to analyze software solutions from several vendors offering many different variations of PSA solutions.

If you or your company are facing these decisions and have a question about PSA that needs answering, feel free to contact the subject matter-experts from Tenrox.

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