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First Book on
Professional Services Automation (PSA)!
Tenrox, The Enterprise Optimization Company that provides state-of-the-art enterprise solutions, has authored the first book on
Professional Services
Automation.
Montreal, March 7, 2002
Professional Services
Automation: Optimizing Project & Service Oriented Organizations, this pioneering reference text is written by a group of Tenrox subject matter experts and will be published by John Wiley & Sons Inc in April
2002.
Mr. Ted Kempf, Principal Industry Analyst at Gartner Dataquest, says in his foreword “this book describes a new suite of software applications designed specifically for organizations whose work is project based and human resource intensive, to make their operations more efficient and their resources more productive.”
Six years in the making, this textbook provides an unbiased view of PSA through the real life experiences of veteran project managers, IT experts and business executives. The extensive analysis using the PSA cycle for each component, return on investment (ROI) calculators, best practice functionality and PSA RFP template make this the PSA reference that no manager or executive in a project or service oriented organization should do without.
It is indispensable to all industry practitioners, whether senior executives, directors, project managers, or consultants engaged in evaluating, purchasing or installing PSA solutions or components.
"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first – to make a PSA decision without consulting this book first would be foolish.” , says Mr. Rick Freedman, Author of “The IT Consultant” & “The
eConsultant”.
Mr. Jean-Denis Talon, Chairman and CEO AXA Canada, says "I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions"
PSA solutions are essentially ERPs for white-collar professionals. Much like the traditional ERPs mechanized many industrial functions that increased the productivity of industrial organizations. PSA solutions provide similar benefits to individuals and organizations working in a project-oriented environment. This not only covers many internal departments, such as IS/IT, but is also especially beneficial to consultants and organizations providing billable services, which can range from accounting services, to computer system implementation teams.
The strongest demand for PSA solutions are from project oriented enterprises and internal service departments.
“After six years of hands on experience in this field, we know the pains of organizations engaged in delivering projects and providing services.” said Rudolf Melik, CEO and President, and lead author for the book, “This book carefully explains each pain and describes the benefits of automation, what software features to look for and how to mechanize and optimize a project or service oriented organization.”
About Tenrox
Tenrox develops, licenses and supports modular,
integrated operational control and compliance software that delivers
project governance, timesheet management, time and billing, expense
reporting, invoicing/charge back and work process tracking. Designed
for organizations with internal services, project teams, IT
departments and professional services firms, Tenrox
solutions increase corporate efficiency, improve project or
service delivery, reduce costs, and enforce compliance with
regulations and financial controls.
Since 1995, Tenrox has served over 800
organizations in 50
countries including IBM, BCE Emergis, Corning Cable Systems,
McKesson, British Columbia Auditor General, Arrow International, Wyeth,
First National Bank, Scottish Life and Major Drilling. Tenrox software
is available through direct sales channels and a network of worldwide
resellers and partners.
Tenrox accolades include the Microsoft Solution Builder Grand Prize
for 2003 and the Microsoft Canada Solution of the Year Award. In
addition, Tenrox is a Microsoft Gold Certified Partner, Microsoft
Project Enterprise Premium Partner, and is an MBS Certified
Development Partner. Tenrox solutions have met the highest standards
of SAP product integration and have been integrated with ACCPAC, Great
Plains, Navision, PeopleSoft and Oracle.
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