News |
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In
the
beginning,
there
was
ERP.
Now,
the
next
software
program
to
revolutionize
the
service
sector
has
arrived
-
PSA:
Professional
Services
Automation
March 8, 2002
Using traditional ERP software to streamline operations in a project- or service- oriented organization is like trying to mow your lawn with a hedge trimmer: you can get the job done, but it's a lot more work than it has to be.
Professional Service Automation introduces a new generation of software designed specifically to maximize performance in firms whose main deliverables stem from providing services through its people, and not by selling tangible products.
PSA:
Professional Services
Automation—Optimizing
Project
&
Service
Oriented
Organizations
This comprehensive, practical guide explains the many advantages of
Professional Services
Automation (PSA) for service and project organizations.
It clarifies the principal and extended components necessary for a Best of Breed PSA offering and provides an unbiased view to help you select and implement
the best possible PSA solution for your enterprise. You'll also discover the many ways in which PSA can help your organization:
-
Streamline client invoicing to reduce A/R and increase cash flow
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Improve resource utilization, productivity, and efficiency
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Implement accurate revenue recognition methods
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Track project status and costs
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Streamline reporting, analysis, and decision-making capabilities
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Increase customer satisfaction
The key to selecting the optimal
PSA solutions is to ask the right questions, both about the software and about your organization.
Professional Services
Automation helps you evaluate your firm's internal processes; identify specific needs, such as Web capability and compatibility with specific databases; and consider all of the benefits, costs, and corporate risks associated with implementing each PSA solution.
The return on investment for PSA is quite impressive and is usually realized in a short period of time. This authoritative handbook helps you maximize ROI by choosing the most appropriate PSA solution, implementing it seamlessly into your business methodologies and practices, and improving internal processes to increase the benefit of mechanized solutions.
Furthermore the book provides return on investment (ROI) calculators and Best
Practice
functionality for each PSA component, as well as a comprehensive PSA Evaluation Guide which makes this the PSA reference that no manager or executive
should do without.
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