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PSA represents the new area for organizations to achieve massive optimization: The service economy is a growing global phenomenon.
March 15, 2002
Professional Services
Automation
(PSA) can bring tremendous automation and efficiencies to virtually any organization operating in any industry. Companies that have optimized their CRM (sell-side) and ERP (inventory and transaction focused) applications must look at new opportunities for internal improvements. Knowledge workers make up anywhere between 40% to 70% of global companies, but to date have achieved minimal improvement in productivity through technology as compared to the huge strides made in the revenue-generating portions of the business.
The next round of technology enablement will be focused on the mid-office, projects and services component of the organization. Find out what’s in the news by clinking on the latest Press Releases from the authors of
Professional Services
Automation: Optimizing Project and Service Oriented Organizations.
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