Reviews |
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''Anyone interested in learning more about these applications will find this book an excellent resource.''
By Lee Appleyard, Project@works , September 2002
Read Complete
Review 
"Service Moves To The Front Of The Line"
By David Carey , CIO Canada,
September 2002
Read Complete
Review
"This invaluable book's goal is to assist the reader in identifying the key concepts of PSA solutions, their principle features, criteria for selecting them, and their implementation requirements. Highly recommended reading…"
By Turgay Budgdacigil, Top 50 Amazon reviewer,
September 2002
Read Complete
Review on Amazon.com
"Here in a single volume is about all most decision-makers in project and service oriented organizations need to know about PSA
in order to design, implement, and then maintain (expand, reduce, upgrade, modify, etc.) a system by which to optimize efficiency, productivity, and profitability."
By Robert Morris, Top 10 Amazon reviewer, July 2002
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Review on Amazon.com
"This is, to the best of my knowledge, the
only book that covers professional services from a technical workforce
and consulting perspective. In the past I gleaned information and
techniques from books about managing professional services from the
perspective of law firms and other industries - good information to be
sure..."
By Mike Tarrani, Top 50 Amazon reviewer, June 2002
Read Complete
Review on Amazon.com
"For the past decade, Enterprise Resource Planning (ERP) systems have been
utilized in large enterprises worldwide. Intended to streamline and manage manufacturing and distribution business processes in areas of products and parts planning and purchasing, inventory, order tracking, HR, accounting, and supplier interaction, ERP systems have been found to be costly to implement, have high learning curves, and serious scalability issues. "
By Lee Appleyard, PROJECTmagazine,
May 2002
Read Complete Review
"PSA should be viewed by the market as a cost of doing business or, in other words, a competitive necessity for conducting business in the services economy. Anyone interested in learning more about these applications will find this book an excellent resource."
Ted Kempf, Principal Analyst Gartner
"The depth and breadth of coverage is extraordinary. Any professional or firm considering the implementation of PSA must stop here first – to make a PSA decision without consulting this book first would be foolish.”
Rick Freedman, Author; “The IT Consultant” & “The eConsultant”
"I have requested each and every department in my organization to look at their respective chapters for incredible insight and concrete solutions"
Jean Denis Talon, President and CEO AXA
"This is the reference book that you need to pick up and consider periodically as you plan, analyze, select and roll out enterprise
software"
Stuart Sackman, Vice President ADP
"This book is a perfect starting point for any organization wishing to improve their services delivery through the implementation of a PSA product. It provides a clear overview of all of the aspects to consider when evaluating PSA products as well as how to avoid the stumbling blocks to successful PSA implementation."
Michael Lines, PMP, Publisher allPM.com
The Project Manager's Homepage
"This guide addresses appropriately the subject of Project Management as an integral component of the PSA business environment - a sensible and pragmatic approach."
Lloyd Bartlett, P.Eng., MBA, PMP
Lecturer in Project Management, McGill University
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