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To describe a new approach to managing and optimizing Project and Service Oriented Organizations
(PSORGs), by using an emerging class of software called PSA
solutions. Projects in general, and processes employed by service-oriented organizations in particular, suffer from low productivity and inefficiencies, due to labor-intensive work practices. This book uses the extensive hands on experience of the authors in project management and implementation, enterprise optimization and software technologies, to describe requirements, technologies, implementation and deployment. Every section highlights key concepts of what is important in each area, and how to research, purchase, implement and deploy PSA
solutions.
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Learn how to...
- Manage to deliver projects on time and within budget
- Ensure that proper resources are in place to deliver such projects
- Effectively report on project information in real time
- Ensure that project information is accessible at all times by anyone
- Ensure that employees focus on core responsibilities and not administrative tasks
- Efficiently manage the life cycle of a service or project engagement
- Streamline their key service or project processes for greater productivity
So that you can benefit from...
- Increased employee productivity through more focused work
- Winning more opportunities due to improved resource management
- More effective resource utilization and retention
- Improving client satisfaction due to quicker and more complete billing and lower project costs
- Overall operational efficiency
- Maximizing billable revenues
- Improved reporting capabilities for more effective decision making
- Quicker measurable results
- Increased employee collaboration to deliver projects and service clients
- Capturing all project related costs quickly and accurately
- Accurately and quickly generating billable information at a level of detail and format demanded by clients
- Streamlining project related business processes so clients can be serviced more efficiently
- Improved management of project portfolios (for example resource allocation and utilization, status, costs, billings)
All such benefits lead towards greatly improving profitability.
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