Summary |
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ERP systems helped revolutionize blue-collar workers in
manufacturing environments; PSA software is poised to set the same
standard for white collars in just about any organization and particularly
in project and service based settings.
 PSA represents the new area for organizations to
achieve massive optimization: The service economy is a growing global
phenomenon. Professional Services Automation (PSA) can bring tremendous
automation and efficiencies to virtually any organization operating in any
industry. Companies that have optimized their CRM (sell-side) and ERP
(inventory and transaction focused) applications must look at new
opportunities for internal improvements. Knowledge workers make up
anywhere between 40% to 70% of global companies, but to date have achieved
minimal improvement in productivity through technology as compared to the
huge strides made in the revenue-generating portions of the business. The
next round of technology enablement will be focused on the mid-office,
projects and services component of the organization.
This book is the first and most comprehensive textbook
in the history of Professional Services Automation (PSA) software. It has
25 chapters spanning 300 pages filled with workflows, figures, charts, and
diagrams that describe every PSA component, illustrate and clarify
concepts visually to help project and service oriented organizations be
more successful in obtaining maximum benefits from this new emerging class
of enterprise software.
Professional Services Automation, John Wiley & Sons, 2001, ISBN: 0471230189.
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Get an introduction into the
fast-paced and innovative world of PSA and learn how to take advantage of this
emerging trend. Download
the chapter Here.
View the book's summarized Table of Contents here.
Read the foreword By Ted Kempf - Principal Analyst Gartner Dataquest here.
Read the book's Preface here.
Order this book today and find out how you can truly optimize your project or service oriented organization from top to bottom.
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