Table
of
Contents |
 |
PART 1:
WHAT ARE PSA, SPO, ESM, SRM, ESA AND BPA?
1. Managing the Service Supply Chain: Download
the chapter in PDF format
2. Streamlining Business Processes
PART 2:
SECTION A. PSA COMPONENTS.
3. Opportunity Management
4. Resource Planning:
5. Project Management
6. Purchasing Workflows
7. Revenue and Cost Accounting
8. Timesheet Management
9. Labor Management
10. Expense Management
11. Invoicing
12. Request and Issue Tracking
13. Knowledge Management
14. Performance Analysis
SECTION B. EXTENDED COMPONENTS
15. Customer/Partner Relationship Management
16. HR Management
17. Complete Enterprise Accounting
PART 3: SELECTION AND IMPLEMENTATION
18. Evaluation a PSA Solution
19. A Best of Breed Approach
20. Purchasing Options
21. Technology Considerations
22. Integration
23. Implementation Strategy
24. Operations
PART 4: THE FUTURE OF PSA
26. Emerging Standards and Technologies
Conclusion
Appendix A: Other Sources of Information
Appendix B: PSA RFP Template
Appendix C: In-house Software
Appendix D: PSA and ERP
|
